Estate Agents

Rightmove charges blamed for helping some agents go bust

Rightmove charges blamed for helping some agents go bust

A free-to-list portal says the costs of listing on the established sites – especially Rightmove – are contributing to estate agencies going bust.

“Property portals make money by charging to list on their site, regardless of a sale or let being made. Depending on the quality of listings, brand notoriety, area of operation, and a whole host of other factors, you could end up paying a fortune to a portal before you even generate your first lead” says Christopher May, director of Residential People.

And he says those portal costs are contributing to as many as 10 agencies goes bust each week, with Rightmove named as the chief culprit.

May says the number one portal has been accused by agents of charging crippling fees and putting the squeeze on independent firms, many of which are now beginning to voice concern about their situation.

“Property portals are undoubtedly a main driving force for the industry and are here to stay, but what good is a portal without the agents supplying the properties?” asks May.

“In theory, portals should work for the agent not against them, yet in practice this rarely is the case,” he says.

He says the major portals justify their charges by suggesting the cost is a trade-off against leads generated and the profit an agent makes from successful leads.

But May says that with more agents suffering narrow margins, and some being required to pay additional costs to hire digital marketing experts, many now seek alternative ways to market and increase exposure of their inventory.

In November Estate Agent Today reported a claim by the property management firm Apropos by DJ Alexander that around 10 agencies had gone bust every week in Britain during 2019.

The firm analysed official data and found that 371 businesses dedicated chiefly to the selling of homes had entered formal insolvency proceedings in the first nine months of the year – 348 in England and Wales and 23 in Scotland. Apropos returned to the same theme last month, claiming more agencies would go bust this year.

Residential People lists some 950,000 properties from a number of countries, and does not charge agents.

“While Residential People is a free-to-list platform, we have other means of deriving income through optional features. In the long run, our business model allows us to develop our proposition into other areas, much in the same vein as Amazon has done at the other end of the scale.”

Homes bought after 14 days listing achieve best sale price – claim

Homes bought after 14 days listing achieve best sale price - claim

A prominent consumer group says homes sold precisely 14 days after first being listed typically achieve the best price – closest to asking.

Homes selling in this short period typically get 99.4 per cent of their asking price.

Those that sell after one month achieve an a average of 98 per cent of their asking price while those which take two months to find a buyer drop to an a average 91 per cent.

Then after 12 weeks on the market a typical sale price slips to 90 per cent.

The analysis has been undertaken by the HomeOwners Alliance, using data from over 6,500 estate agent branches across Britain.

The HOA says that based on the average property price across the UK of £235,000, a 14-day sale will mean the vendor would be only £1,400 below their asking price.

However, the amount by which they fall short of their asking price increases over time and the alliance says after one month the price drop is more than £5,000 and then over £20,000 after two months on the market.

“Draw up a short list based on their track record, not their sales pitch. If you’re selling a home which has been languishing on the market speak to your agent and review the asking price. You may also want to switch estate agent to one that has a better success rate in your local market.”

Self-employed agent option launched by high end estate agency

Self-employed agent option launched by high end estate agency

Fine & Country has introduced a self-employed agency business model to be run by well-known former Property Academy chief Nicky Stevenson.

The new model, known as the Fine & Country Associate platform, will be offered to agents alongside the traditional option of being a licensee of Fine & Country.

It’s already been trialled in the F&C Midlands offices and has been described as a “success.”

“The model will be for experienced agents who wish to have the backing of an established, respected brand, while still being able to maintain their own independence and identity. We believe that the self-employed model is going to continue to grow in the UK as more and more agents seek an alternative to working for a salary and minimal portion of the fee” says Stevenson.

“Many agents are realising that they have the potential to earn far more in a self-employed model” she adds.

Stevenson’s most recent employer, before moving to F&C, was Keller Williams – operating one of the most pro-self employed agency models in the UK now.

Stevenson says that while only a small percentage of UK estate agents are self-employed, she believes as many as 30 per cent of the industry could be using this model by the end of the 2020s.

“As a brand, we want to continue to grow while being flexible and remaining sensitive to the changes we are seeing within the market and what the industry wants. A self-employed model provides an opportunity for experienced, entrepreneurially-minded agents to own their own business without having the overheads of running a high-street or traditional agency” explains David Lindley, chief executive of Fine & Country.

“As seasoned property professionals, they will have flexibility and independence while being supported by an established premium brand” he adds.

He continues that the new self-employed model offered by Fine & Country will not affect the current licensee model.

“Our licensees have the exclusive right to market and sell properties within their territories, and they can choose to participate in the associate platform if they would like.”

Mansion Tax on high value houses being considered by government

Image result for mansion uk

Boris Johnson is considering introducing a mansion tax for high value homes according to a Sunday newspaper.

The Telegraph – citing two separate but unnamed sources – says the measure is being considered as a way of helping pay for large scale infrastructure improvements, primarily in the north of England.

Both sources suggested that the PM and Chancellor Sajid Javid were looking for ways “to raise more tax from better off homeowners” and that the mansion tax had been discussed by the Treasury and Number 10.

“Some Treasury officials are understood to be keen on introducing what has been described as a ‘recurring’ wealth tax that would primarily affect London and the South East, possibly as a quid pro quo for cutting stamp duty” the paper says on its front page this morning.

Almost exactly seven years ago on February 14 2013 the then-Labour leader Ed Miliband pledged to introduce a mansion tax on high value properties: the policy was seen as contributing to Labour’s defeat at the 2015 General Election.

During the December 2019 General Election, Shadow Chancellor John McDonnell told the Financial Times that Labour would no longer advocate a mansion tax as it may be considered too radical.

Now the Telegraph is suggesting that the Johnson government is considering two options – an annual levy on high value homes along the lines of the original Miliband proposal, or an additional higher level of council tax for the most expensive properties.

No details of price thresholds or tax levels are mentioned.

“Some Tory advocates of the move point to New York, where property taxes are much higher” says the paper this morning.

“The talks [on a possible mansion tax] come as Treasury officials have privately compiled a lengthy menu of tax rises, including the proposed levy on expensive homes, capital gains, other stealth raids on business and even inheritance tax to pay for increased public spending while sticking to the Chancellor’s new fiscal rules” the article continues.

The surprising move under consideration by the Johnson government comes just a few days after it gave strong support to the stamp duty reform in 2014 introduced by then-Chancellor George Osborne.

Many estate agents and market commentators blame the Osborne reform for introducing high levy of stamp duty on expensive homes, and during his election campaign to become Conservative leader Johnson himself expressed strong reservations about stamp duty levels.

But the Treasury spokesman in the House of Lords – the Earl of Courtown – last week said: “The government has already made substantial reforms to the taxation of housing. At Autumn Statement 2014 the government reformed SDLT on residential properties, cutting the tax for 98 per cent of buyers who pay it, unless they are purchasing additional property.”

Broadband seen as ‘4th utility’ by buyers and agents

Broadband seen as ‘4th utility’ by buyers and agents

New research suggests the internet and broadband coverage have become even more important to buyers and tenants.

The study – involving 228 housing professionals and 2,000 homeowners or renters – shows that 86 per cent of the public claim having a decent connection in their property is important and 64 per said they would be put off by a home with slow Wi-Fi.

Overall 54 per cent are ‘more likely’ to purchase a property with a good connection.

Amongst property professionals 60 per cent of respondents rate ‘reliable, fast, fibre connectivity’ as critical and equivalent to being the fourth utility.

A further 32 per cent defined it as ‘a key attractor’ for buyers and renters.

A quarter of the public say they work from home on a regular basis and therefore rely on broadband.
Almost half – 47 per cent – want a decent broadband connection to keep in touch with their friends and family, and four in 10 use it for streaming TV shows and films.

Buyers’ questions on value and price ‘dreaded’ by agents

Buyers’ questions on value and price ‘dreaded’ by agents

Agents “dread” buyers’ questions on value, asking prices and nearby new development according to a survey.

Some 50 agents and over 1,500 owners who had purchased in the past three years were questioned by interiors firm Hillarys over their dealings with estate agents.

The questions the agents apparently dreaded most were:

– How much money has the property lost in value over the last X years? – 54%;

– Are there currently any plans for the local area that could affect us as homeowners? – 42%;

– What is the lowest price the sellers are willing to go? – 33%;

– Is the seller part of a chain and how motivated are they to sell? – 21%;

– Has anyone died in the property? – 18%

The agents also revealed some of the most unusual questions they’d been asked by prospective buyers during viewings included ‘do the pets/plants come with the house?’, ‘is there any chance that the home is haunted?’ and ‘would I be allowed to paint the house exterior?’

Brexit challenges for agents and the property industry

Brexit challenges for agents and the property industry

Suddenly Brexit Day is nearly here.

It may have taken three and a half years from the Referendum but the UK will, within days, be outside of the EU. Whatever one’s views, and whether or not that is a cause for celebration, there is substantial work to be done by the end of 2020 – the transition period.

The object is to achieve clarity over this country’s future, and that applies to our industry as much as any other. It will take years, possibly decades, for a stable post-Brexit landscape to emerge as this country disentangles itself from the EU.

The mistake is to assume that on February 1 we’ll wake up and “it’s happened” – in fact, the hard work may only just have started.

– Will today’s Boris Bounce turn into this summer’s Johnson Jitters?

Only those with a vested interest in talking the market down deny that there’s been a renewed confidence in the mainstream and prime buying and selling since the General Election.

There have been more sales completed (up 6.2% in December says HMRC, despite Christmas), higher asking prices (up 2.3% with the biggest New Year leap in 18 years according to Rightmove), and more optimism (a doubling in the number of agents expecting an improved market, says RICS).

But the question is, will this last? If, by the summer, there is no sign of a successful trade deal with the EU (or maybe even the US) the debate from September onwards will be defined by the question: Is the UK heading for No Deal at the end of the 2020 transition period.

If so, will the housing market return to something like the hesitant state it had before last month’s General Election?

– Will agency-focused legislation begin to diverge from the EU?

The introduction of the Fifth EU Anti-Money Laundering Directive into the UK just a matter of days ago shows how closely harmonised some agency-related legislation is with the European Union.

But there are more such links, much more commonplace than those surrounding money laundering issues. These are long-term issues agents have to think about.

For example, the Energy Performance Certificate (introduced in the UK in 2007) was a product of the EU Directive 2002/91/EC.

Now one might guess, especially in our current climate crisis political landscape, that EPCs will remain in place in the UK – but outside of the EU, the UK is now free to change them if it wishes. Will there be pressure to do so?

In construction, the British Board of Agrément – it even uses the French term for ‘approval’ in its name – is a certification body for some standards (FENSA for doors and windows, for example), many of which are based on EU legislation. Again, the UK may continue to harmonise with EU standards but it’s likely there will be pressure from some quarters to diverge.

There could be long-term, ongoing change affecting agents as a result.

– Will City of London job losses hit the capital’s high-end housing market?

So far the financial services fall-out from Brexit has been less-than-expected, but many players have made it clear they have been waiting to see if the UK would actually go, and if so under what terms.

Bloomberg has predicted that potential staff relocations from London include 4,000 staff from J P Morgan, 150 from Barclays, 1,000 from Morgan Stanley, 1,000 from Goldman Sachs, 1,500 from UBS and 1,000 from HSBC. This adds up to a potential 8,650 jobs leaving, out of a total of 48,000 London-based posts currently accounted for by these companies.

What of the City’s sales and rentals markets if London is somehow under threat as a premier financial hub?

– Will overseas buyers continue to want to buy in the UK?

There are two aspects here. Firstly, irrespective of Brexit, there’s the anticipated three per cent SDLT surcharge proposed by the government and likely to be confirmed in the March Budget. This will apply to overseas investment buyers living outside the UK.

The second aspect is Sterling: it went into freefall after the referendum (have you seen the cost of those holiday Euros?) and within a year of the Leave vote, those buying in the UK and using other currencies were receiving what were effectively discounts of up to 21 per cent.

If Sterling returns to something like its pre-referendum level soon, will those buyers go? And if so, will domestic buyers step in to bolster the prime London housing markets so heavily reliant on overseas interest?

– Will there be a labour force to meet UK’s new homes aspirations?

Leave to one side the abject failure of successive governments to meet housing targets in the past, and even without that this area looks like one of the biggest problems for the UK post-Brexit.

That’s because the 2017 Labour Force Survey (the most recent figures available) show non-UK workers were 14.5 per cent of the UK construction workforce, many from the EU.

The Construction Industry Training Board has led a number of schemes since 2017, aimed at fostering more home-grown construction workers.

Most notable has been the Construction Skills Fund – led by the CITB on behalf of the Department for Education – which aims to have trained 13,000 construction workers by the end of this year.

Will this and other projects provide enough labour, especially when hugely labour-intensive and heavily-delayed projects like HS2 and Crossrail drain resources at the same time as ambitious housebuilding targets are to be met?


Boris Johnson may dismiss such concerns as examples of doomsters and gloomsters – but that doesn’t mean these challenges will not exist. Whether Britain meets these challenges is largely up to the politicians – but our industry will have to be prepared to monitor and match the changes as they emerge in the years and decades to come.

Quality of agency service for high-end buyers has “dwindled” – claim

Quality of agency service for high-end buyers has “dwindled” - claim

An estate agent has set up his own buying operation because he claims the quality of service for high-end buyers has “dwindled” in recent years.

Matthew Jackson, a former head of new homes and investment at London-focussed agency Chestertons, has now set up Oakmont Private Office.

He is damning in his assessment of how the industry has served well-heeled clients.

“Throughout my property career I have seen a decrease in the level of service clients receive from those who are meant to be acting in their best interests, with advice being far more focused on what will earn a fee than the creation of longstanding relationships” he says.

“I have therefore set up Oakmont to become a leading private office for international high net worth families and individuals, and to provide them with the best possible property advice and client engagement to create close and enduring working partnerships for many years to come.”

Jackson says his business will offer a bespoke service for HNW families and individuals in prime areas of London and the South of France, including Monaco.

A statement from the company explains that it will be “acting as the intermediary between selling agent and client, Oakmont manages the sales process from start to finish to include establishing an exacting mandate for each client, providing impartial and independent advice, shortlisting suitable properties on and off the market, undertaking full price and market related analysis, submitting offers, negotiation, pre contract due diligence, steering the transaction through to completion and collecting keys.”

Jackson’s business will also offer overseeing and/or organising refurbishment works and looking after property when vacant.

He will also offer a complimentary sales management service “to ensure the process of selling is as efficient as possible.”

Don’t use an online agent! Lawyer makes warning to sellers

Don’t use an online agent! Lawyer makes warning to sellers

A leading property lawyer is urging sellers not to use online agents because to do so would be “a gamble”.

Gillian Wright – the legal director of Scottish law firm Gillespie Macandrew – writes in The Scotsman newspaper that those who resolved to start 2020 by moving house may not know where to start. “We often speak with clients who haven’t moved house in more than 20 years” she says, adding that on the other hand much of the market is made up of first time buyers with no prior experience of moving house whatsoever.

“In recent times there has been an increase in the number of DIY estate agents in the market, and there is often a temptation to go with the cheapest option when selecting your adviser. Whilst this is understandable when it comes to everyday commodities, for most people their house is their biggest and most valuable asset. Is it really worth taking a gamble when selling your current home and buying your new one?” she writes.

“There is real value in appointing an estate agent who knows the market in your area, they can recommend the best price at which to market your property to maximise interest and can help you navigate notes of interest and closing dates” adds Wright.

“DIY estate agents often put this burden on the seller, who can be completely out of their depth and may end up making the wrong decision under pressure.”

Wright says that in her core area of activity, Edinburgh, there has been an increase in transactions involving chains, which require expertise at legal and agency level to negotiate through.

On top of that, many sales are triggered by death, divorce or other sensitive and emergency reasons.

“These sensitivities are best dealt with by an estate agent and solicitor with experience in these particular fields” insists Wright.

Phil Spencer to advise agents how to meet public expectations

Phil Spencer to advise agents how to meet public expectations

The hugely-respected Phil Spencer is to write a regular column for the industry on Estate Agent Today under the auspices of his MoveIQ service.

Throughout his 30 year career Phil has worked as a buying agent, housing market commentator TV property expert and as an awards ambassador; throughout this time he has always championed the best estate and letting agents, emphasising their importance in helping buyers, sellers, landlords and renters.

Phil Launched MoveIQ in 2018 to share his experience with the public, providing them with unbiased professional expertise to allow them to make well-informed decisions.

Now he is keen to share that experience across the industry, explaining the areas where buyers and renters feel they need more assistance from agents, and how sales and lettings experts can improve their offer to the public – whether in communications, explanation about properties, and working to help clients understand how agents work. This is becoming all the more important as government reforms of the house moving process become more urgent.

Phil – already well known to many agents through the ESTAS awards – will write a column for EAT on the first Monday of each month, beginning on February 3.

He has plenty of ideas on how agents and the public can work better together, especially in the revitalised housing market of 2020; if you have ideas, he’d love to hear them too.